What the leader failed to realize is that he was working with skilled and experienced professionals. The team did not need to be told what to do, but merely shown the organization’s direction. To resolve this issue, the team jointly developed a mission and vision statement that identified what requests were in scope and which were not


리더가 해야 할 것은 구체적으로 뭘 해야 할 지 지시하기 보다는 방향을 구체적으로 알려줘서 뭘 할 지는 부서원이 스스로 결정하도록 만들어야 한다. 인간은 자신이 뭔가를 통제할 수 있다고 느낄 때 가장 적극적으로 움직이는 동물인지라.

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